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Lasted Updated 11 September 2018
This Data Governance Statement describes the practices of Finning International Inc. and its Group companies as set out in Schedule A ("Finning," "we," "us" or "our") for collecting, storing and using information about our customers ("Customers", "you" or "your"), including but not limited to: personal data, financial data and data relating to the Caterpillar, and non-Caterpillar machines, products, attachments and other assets operated by or on behalf of Customers ("Assets").
You should regularly review this Statement carefully to understand what information we collect and what we do with that information. By providing System Data, Operations Data, or Personal Information (each as defined below) (collectively, "Data") to us, you agree to the terms and conditions of this Data Governance Statement, including our collection, use and sharing of that information as set out in this Statement.
We may collect the following information:
System datais infor mation that is transmitted to us through OKC, VisionLink, ProductLink and similar applications ("Applications") and through telematics (and similar devices) ("Devices") (we use the term "Digital Offerings" to refer collectively to all Applications and Devices that we use), which may include:
Operations Data may include:
Payment Information may include your banking account details, debit card details, credit card details, credit card type (i.e. Visa, Mastercard, American Express), your billing address associated with the credit card, your shipping address and other information that is required to process the payment.
Personal Information is information that relates to an identified or identifiable individual, which may include but not limited to:
Information collected by us may simultaneously constitute System Data, Personal Information, and Operations Data, or any combination thereof.
We may collect information in a variety of ways. For example, we collect information that you provide to us, information that we collect through your use of our products or services, and information that we collect from publicly available sources or third parties.
We collect information you give us when you engage with us and/or use our products or services. For example, we may collect information when you interact with us, attend one of our stands at a trade show, make an enquiry, place an order or contact our customer service.
In addition to the information you provide to use directly, we may collect information about your use of our Products and/or Services. For example:
We may receive information from publicly and commercially available sources, as permitted by law, which we may combine with other information we receive from you. For example:
We also may collect other information about you, your device, or your use of the services in ways that we describe to you at the point of collection or otherwise with your consent. You may choose not to provide us with certain types of information, but doing so may affect your ability to use some of the products and services.
We may use collected information for the following purposes:
With respect to audio-visual data that identifies an individual or physiological data for an identifiable individual, we will use that data only to provide products and services to our Customers, including to make recommendations regarding safety, Asset health, maintenance, worksite efficiency and productivi ty training for operators, and to improve our products and services.
Except as described in this Data Governance Statement, we will not provide any of your Personal Information to any third parties without your consent. We may, however, share or disclose information that is anonymized, which cannot reasonably be used to identify you, with third parties. We may also disclose information:
We may also transfer and disclose your information to third parties to comply with a legal obligation including the following:
Your Data may be stored and processed by us, our affiliates and our third party service providers in the United States, Canada, United Kingdom, South America or other jurisdictions that may not have data protection or other laws that are as protective as in your country of residence. If information is transferred to the United States, Canada, United Kingdom, South America or another foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws. By transferring Data or allowing Data to be transferred to us, you consent to the transfer, processing and storage of your Data in countries outside of your country of residence, as described in this Data Governance Statement.
We have implemented reasonable organizational, technical and administrative measures designed to protect information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section below.
Subject to certain exceptions prescribed by law, you have a right to access and request correction of most personal data that we have about you. In some circumstances, it may not be possible for us to provide you with all of your personal data. For instance, there may be instances where disclosing the requested information would impact the privacy of another individual. Where we cannot provide access to personal data held about you, we will tell you why.
If you think that any personal data we hold about you is inaccurate, you may contact us using the contact details below and we will take reasonable steps to ensure that the information is corrected. We may take steps to verify your identity before providing you access to your personal data.
If you send any request for access to or correction of your personal data, we will do our best to respond within a reasonable period after your request.
With your consent, we may use personal data to inform you of products or services available from us or our affiliated entities. When collecting information that might be used to contact you about our products and services, we give you the opportunity to opt-out from receiving such communications. Moreover, each e-mail communication we send includes the ability to unsubscribe allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list.
We will retain your Personal Information for the period necessary to fulfil the purposes outlined in this Data Governance Statement unless a longer retention period is required or permitted by law.
We may change this Data Governance Statement from time to time and without advance notice. The "LAST UPDATED" legend at the top of this page indicates when this Data Governance Statement was last revised. Any changes will become effective when we post the revised Data Governance Statement. Your use of Digital Offerings following these changes means that you accept the revised Data Governance Statement.
If you have any questions about this Data Governance Statement, please contact our Privacy Officer at firstname.lastname@example.org or write us at Suite 300 – 565 Great Northern Way | Vancouver, British Columbia V5T 0H8 (Attention: Privacy Officer).
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