PRIVACY NOTICE

To view the Privacy Notice applying to you, please select the appropriate region.

FINNING (UK) LTD FINNING (Ireland) Limited

FINNING (UK) LTD Privacy Notice

ABOUT US AND THIS NOTICE

This Privacy Notice applies to personal data collected by Finning (UK) Ltd through the parts.cat.com website

This Privacy Notice is provided by Finning (UK) Ltd ('we' or 'us'). We are a 'controller' for the purposes of the General Data Protection Regulation (EU) 2016/679 ("Data Protection Laws").

We take your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.

How to contact us

If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact:

  • Name of data p rotection contact: Craig West
  • Address: Finning (UK) Ltd, Kingswood Lakeside Business Park, 127 Hickling Road, Cannock, WS11 8JH.
  • Telephone number: 01543 465 127
  • Email: c2west@finning.com

Changes to the Privacy Notice

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Current version: v0.1 April 2018

 

WHAT PERSONAL DATA DO WE COLLECT AND WHY?

Personal data provided by you

We process personal information about you (such as your name, address, email address and telephone number and anything else that you provide to us) when you contact us to make an enquiry or place an order for Parts. We also collect personal information when you contact us, send us feedback or complete surveys which we use to improve our services and products in the future

Subscriptions / Marketing

If you sign up to receive marketing emails, we will use your name and email address to send you the material you have requested.   You can unsubscribe at any time by contacting us at the details set out above or clicking the unsubscribe link in the emails that you receive

Sensitive personal data provided by you

We do not collect any sensitive personal data about you.

 

HOW IS PROCESSING YOUR PERSONAL DATA LAWFUL?

We are allowed to process your personal data on the basis that it is in our legitimate interests to:

  • Assist with the carry out credit reference checks on your employer prior to opening your account;
  • Manage your account with us, including the coordination of delivery and billing activities;
  • Notify you of promotions and offers;
  • Monitor your purchasing activity in order to improve the services we can offer you, including notifying you of promotions and special offers;
  • Respond to enquiries, complaints and requests in order to serve our customers. We will only use your personal data for this purpose. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service; and
  • Send you material you have requested, using the data you have provided.

Please be aware that you have the right to object to the processing of your data of any of the legitimate interests identified.

 

WHO WILL HAVE ACCESS TO YOUR PERSONAL DATA?

The parts.cat.com website is operated by Caterpillar Inc - please refer to their Privacy Policy displayed on the website for details of what access they have to your personal data and how they may use it. We will also share your data with our third party transport company to enable it to deliver to you the parts which you order.

How we keep your data secure

We strive to implement appropriate technical and organisation al measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.

WHEN WILL WE DELETE YOUR DATA?

The table below provides details about how long we will process your data.

 
Data we process How long this will be held for
Information from Orders Until the Order has been fulfilled and no further communications from you concerning the Order are received after a reasonable period. If you are an existing customer who deals with us via several sales channels we will continue to hold your data.
Information from enquiry forms Until the enquiry has been completed and no further responses are received for a reasonable period. If you are an existing customer, the enquiry may be added to other information that we hold about you as a customer.
Complaints data For a period of up to 6 years after resolution of the complaint. If you are an existing customer, the complaint and its resolution may be added to other information that we hold about you as a customer.
Subscription / marketing requests Until you tell us that you no longer wish to receive the subscription or marketing material.
 

YOUR RIGHTS

As a data subject, you have the following legal rights:

  • The right of access to personal data relating to you.
  • The right to correct any mistakes in your information.
  • The right to ask us to stop contacting you with direct marketing.
  • The right to prevent your personal data being processed in some circumstances.
  • The right to object to processing of your data where processed on the grounds of legitimate interests.
  • The right to removal in some circumstances.

If you would like to exercise your rights, please contact us at the details set out above.

We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

Please note that exceptions apply to some of these rights which we will apply in accordance with the law.

Complaints to the regulator

If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner's Office. Information about how to do this is available on their website at the ICO website.

FINNING (Ireland) Limited Privacy N otice

ABOUT US AND THIS NOTICE

This Privacy Notice applies to personal data collected by Finning (Ireland) Limited through the parts.cat.com website

This Privacy Notice is provided by Finning (Ireland) Limited ('we' or 'us'). We are a 'controller' for the purposes of the General Data Protection Regulation (EU) 2016/679 ("Data Protection Laws").

We take your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.

How to contact us

If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact:

  • Name of data protection contact: Craig West
  • Address: c/o Finning (UK) Ltd, Kingswood Lakeside Business Park, 127 Hickling Road, Cannock, WS11 8JH.
  • Telephone number: +44 (0) 1543 465 127
  • Email: c2west@finning.com

Changes to the Privacy Notice

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Current version: v0.1 April 2018

 

WHAT PERSONAL DATA DO WE COLLECT AND WHY?

Personal data provided by you

We process personal information about you (such as your name, address, email address and telephone number and anything else that you provide to us) when you contact us to make an enq uiry or place an order for Parts. We also collect personal information when you contact us, send us feedback or complete surveys which we use to improve our services and products in the future

Subscriptions / Marketing

If you sign up to receive marketing emails, we will use your name and email address to send you the material you have requested.   You can unsubscribe at any time by contacting us at the details set out above or clicking the unsubscribe link in the emails that you receive

Sensitive personal data provided by you

We do not collect any sensitive personal data about you.

 

HOW IS PROCESSING YOUR PERSONAL DATA LAWFUL?

We are allowed to process your personal data on the basis that it is in our legitimate interests to:

  • Assist with the carry out credit reference checks on your employer prior to opening your account;
  • Manage your account with us, including the coordination of delivery and billing activities;
  • Notify you of promotions and offers;
  • Monitor your purchasing activity in order to improve the services we can offer you, including notifying you of promotions and special offers;
  • Respond to enquiries, complaints and requests in order to serve our customers. We will only use your personal data for this purpose. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service; and
  • Send you material you have requested, using the data you have provided.

Please be aware that you h ave the right to object to the processing of your data of any of the legitimate interests identified.

 

WHO WILL HAVE ACCESS TO YOUR PERSONAL DATA?

The parts.cat.com website is operated by Caterpillar Inc - please refer to their Privacy Policy displayed on the website for details of what access they have to your personal data and how they may use it. We will also share your data (i) with our sister company Finning (UK) Ltd which operates our central parts distribution warehouse, to enable them to fulfil your order, and (ii) with our third party transport company to enable it to deliver to you the parts which you order.

How we keep your data secure

We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.

WHEN WILL WE DELETE YOUR DATA?

The table below provides details about how long we will process your data.

 
Data we process How long this will be held for
Information from Orders Until the Order has been fulfilled and no further communications from you concerning the Order are received after a reasonable period. If you are an existing customer who deals with us via several sales channels we will continue to hold your data.
Information from enquiry forms Until the enquiry has been completed and no further responses are received for a reasonable period. If you are an existing customer, the enquiry may be added to other information that we hold about you as a customer.
Complaints data For a period of up to 6 years after resolution of the complaint. If you are an existing customer, the complaint and its resolution may be added to other information that we hold about you as a customer.
Subscription / marketing requests Until you tell us that you no longer wish to receive the subscription or marketing material.
 

YOUR RIGHTS

As a data subject, you have the following legal rights:

  • The right of access to personal data relating to you.
  • The right to correct any mistakes in your information.
  • The right to ask us to stop contacting you with direct marketing.
  • The right to prevent your personal data being processed in some circumstances.
  • The right to object to processing of your data where processed on the grounds of legitimate i nterests.
  • The right to removal in some circumstances.

If you would like to exercise your rights, please contact us at the details set out above.

We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

Please note that exceptions apply to some of these rights which we will apply in accordance with the law.

Complaints to the regulator

If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Data Protection Commissioner's Office. Information about how to do this is available on their website at the DPCO website.