9. RETURN OF PARTS (NOT CLAIMS OR WARRANTY)
You have the rights to return items to Pon Power within 30 days. You can initiate a return by contactingparts.power.no@pon-cat.com.
9.1. From issue date all returns must be approved in advance by PP and be labelled with a return number and a covering letter. Parts returned must be unused, in stock at PP’s warehouse and in fully marketable condition. There must be no damage to the original packaging and packing slip for each part returned. Returned parts must physically be received by PP within 90 days after the time of delivery.
9.2. Returns that do not comply with clause 9.1 shall be deemed as a repurchase by PP that requires an individual agreement entered into before the return. The value of the returns is then determined in each case by PP and the amount credited to the customer's account.
9.4. Return shipping takes place at the customer's risk and expense. Cash-on-delivery shipments billable to PP or equivalent will be rejected. Any discounts will be deducted before any return costs are calculated.
9.5. The Customer will not be credited in the event of return of: small parts with a value of less than NOK 500 per part number/ item number, and/or parts of gasket sets and composed units.
9.6. When returning goods that apply with clause 9.1 the customer will be credited as set out below: Applicable to MaK: If the goods have been received by PP within 30 days after the delivery date cf. clause 6, The customer will be credited 90% of the invoice value; between 30 and 90 days after the delivery date cf. clause 6, the customer will be credited 85% of the invoice value. Applicable to CAT: If the goods have been received by PP within 30 days after the delivery date cf. clause 6.6, the customer will be credited 80% of the invoice value; between 30 and 90 days after the delivery date cf. clause 6, the customer will be credited 70% of the invoice value. For return of part included in the CSA fixed price overhaul scope the parts will be credited 100% of the invoice value.
After we have received, checked an processed your parts, we will refund your money via the payment method used for the purchase. If you purchased on account, the amount will be credited back to your account. Please allow 7 working days for the processing of the refund.
