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تحديد متجر
بشكل عام، يكون الضمان على قطع الغيار التي يتم شراؤها من موقع Parts.Cat.Com هو 12 شهرًا من تاريخ الفاتورة كما هو محدد في ضمان Caterpillar المحدود. ويغطي ضمان قطع الغيار عيوب المواد والصناعة طوال فترة الضمان بمجرد تركيبها. للحصول على تفاصيل الضمان الكاملة، اتصل بوكيل Cat المحلي لديك.
Unless indicated otherwise with an icon showing that the item cannot be returned, most items can be returned to an authorized Cat® dealer under their return policy.
The customer must identify and list all parts to be returned in an Excel file, which must include the following mandatory fields:
This file must be emailed to return@neemba.com within 30 calendar days from the invoice date. Returns are only possible on business days.
The process starts upon receipt of the return form from the Seller's parts service.
There are two scenarios:
The refund for the sale price of the parts by the Seller will be made within 30 calendar days from the positive response, in the form of a credit note.
There are two scenarios:
Note: For all parts subject to a duty and tax exemption regime, the Customer must pay the customs duties before returning the items.
The parts must be returned in new condition in their original, unopened packaging. They will be inspected and validated by the Seller upon receipt.
The following parts are excluded from the return program:
In general, parts purchased on Parts.Cat.Com are covered by a 12-month warranty from the invoice date, as defined in the Caterpillar Limited Warranty. The warranty covers material and manufacturing defects throughout the warranty period once the parts are installed. For complete warranty details, contact your local Cat dealer.