通常、http://Parts.Cat.Comで購入した部品の保証期間は、Caterpillar限定保証に定められている納品日から12か月間です。部品保証の対象となるのは、該当部品の取付け日から保証期間満了日までの期間中に生じた、部品の材料や製造方法に起因する欠陥です。保証の詳細については、最寄りのCatディーラまでお問い合わせください。
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通常、http://Parts.Cat.Comで購入した部品の保証期間は、Caterpillar限定保証に定められている納品日から12か月間です。部品保証の対象となるのは、該当部品の取付け日から保証期間満了日までの期間中に生じた、部品の材料や製造方法に起因する欠陥です。保証の詳細については、最寄りのCatディーラまでお問い合わせください。
Unless indicated otherwise with an icon showing that the item cannot be returned, most items can be returned to an authorized Cat® dealer under their return policy.
The customer must identify and list all parts to be returned in an Excel file, which must include the following mandatory fields:
This file must be emailed to return@neemba.com within 30 calendar days from the invoice date. Returns are only possible on business days.
The process starts upon receipt of the return form from the Seller's parts service.
There are two scenarios:
The refund for the sale price of the parts by the Seller will be made within 30 calendar days from the positive response, in the form of a credit note.
There are two scenarios:
Note: For all parts subject to a duty and tax exemption regime, the Customer must pay the customs duties before returning the items.
The parts must be returned in new condition in their original, unopened packaging. They will be inspected and validated by the Seller upon receipt.
The following parts are excluded from the return program:
In general, parts purchased on Parts.Cat.Com are covered by a 12-month warranty from the invoice date, as defined in the Caterpillar Limited Warranty. The warranty covers material and manufacturing defects throughout the warranty period once the parts are installed. For complete warranty details, contact your local Cat dealer.